Relaunch of the Website & New Customer Portal

It’s time to share not one, but two of our ongoing projects with you!

First, we’re excited to announce the launch of our new Website with a completely new design! The improved navigation with its clear and intuitive design is based on a responsive framework, ensuring it looks great on every device, from desktop to mobile. Try it out and see for yourself!

Second, we’re proud to announce the introduction of our brand-new Customer Portal after months of intense development. With the new multilingual customer portal, you now have access to one of the most advanced management tools for hosting services.

New Website

We now offer the entire content of our website in multiple languages. As a Swiss company, we place particular emphasis on national languages such as German and French (Italian will follow soon). English is already available throughout the blog and website.

The modern web design and visual aesthetics now meet the expectations of our “more discerning” users. Why? We now offer a dark mode! This means that the web design can be displayed either light or dark, depending on device settings or personal preference. You can also manually switch between light and dark modes by clicking the moon-sun button on the top right.

New Blog

With the relaunch of our website, we have also launched the Emubox Blog. Here, we will be publishing news and interesting background articles about us and our hosting services. Together with the new Support Center, we offer a platform that is growing rapidly and provides support and added value in many areas.

Advanced Customer Portal

Of course, the customer portal should not only be user-friendly but also intuitive and accessible from any modern device. Our developers have placed great emphasis on these aspects when creating the new customer portal - developed entirely in Bern.

The final product is impressive: users can not only enjoy a modern interface but also numerous new features that make managing their hosting services easier and more comfortable.

Navigation through your account settings and product settings is easy thanks to our user-friendly interface.

• Go to the new Customer Portal

• Information on migration existing customers

New & Special

A single login for all Emubox services, access permissions with a click, and easy service management. Create teams and assign permissions to your members based on rights for your services, invoices, and account.

New Payment Options

We have introduced additional payment gateways:

Credit cards: Visa + Mastercard, PayPal, Invoice, Prepayment, Google Pay, Apple Pay, Revolut, iDEAL, Giropay, eps-Überweisung, Przelewy24

(Payment processors: Stripe or PayPal - as of May 2024)

We will also be offering Twint soon.

Simplified Invoicing

As a business customer, you may have different needs than a private individual. Therefore, all Emubox customers will benefit from a customized invoicing system in the new customer portal:

• Invoicing before Start/Extension of service

• Monthly Summary Invoice for all services

• Automatic charging of your account balance

• Automatic payment (all payment gateways

If you use multiple services at Emubox, you can now activate a central billing system. This will give you a clear overview of your invoices and fewer reminder emails in your inbox.

Extended API Functions

The greatly expanded Emubox-API allows you to comprehensively and flexibly manage your Emubox ecosystem through an HTTP REST API. You can manage important information about your account and applications/systems directly, without relying on external tools. A comprehensive and well-structured API documentation is available here. The documentation includes code examples for Bash, PHP, and Python to help you develop your own applications quickly and easily.

Increased Security

Our new customer portal sets new standards for security. We offer you a robust security framework that protects your personal data, transactions, and services from unauthorized access and manipulation. To protect your account, we offer various security features that allow you to further enhance your security.

The most important new features include:

• Two-Factor Authentication (2FA), ensuring that only authorized persons can access your account

• IP Access Restrictions, restricting access from specific locations

• The ability to add SSH keys and manage them centrally to protect your sessions and data from unauthorized access

With our new customer portal, you can be sure that your personal data and transactions are protected at the highest security level.

Migration of Existing Customers

We are pleased to announce that the migration of all existing customers, including their data, services, and applications, has been successfully completed. All content and functions are seamlessly integrated into the new system.

Instructions for resetting your password

1. Go to the customer portal or click directly Reset password

2. Enter your customer account email address and confirm with Send me my password

3. Check your email inbox for a new email

4. The email contains a one-time code. Copy this code

5. Enter the code in the login window and confirm

6. You are now successfully logged in to the new customer portal and can access your services in the Dashboard

If you need help or have questions about resetting your password, please don’t hesitate to contact us. You can open a ticket by clicking here.

We look forward to hearing your feedback and suggestions!